Touchstone Energy Cooperatives is dedicated to service according to its four core values. Since 2004, Touchstone Energy Cooperatives has helped fund an annual exploration of member opinions to better understand the actions and messages defining the Cooperative Difference. .tb-megamenu.style-green .nav > li.dropdown.open.active > a:hover, .tb-megamenu.style-green .nav > li.dropdown.open.active > a:focus { padding: 0em !important; It has no jurisdiction or authority over its members. text-align: center; This research delivers actionable strategic insight enabling cooperatives to develop an effective path towards improving member satisfaction and engagement. color: #015a9c; Your local Touchstone Energy® Cooperatives provide power for thousands of homes, farms and businesses throughout eastern South Dakota and western Minnesota. } National Survey on the Cooperative Difference, Access to American Customer Satisfaction (ACSI) Resources. A “touchstone” was a tool used by miners to test the quality and authenticity of gold or silver. Electric cooperative members share more than electricity. .view.view-mdl-card-blocks { Touchstone Energy provides support to its member cooperatives in various ways. Decisions made benefit those in your community because co-op business is conducted through a locally elected board of directors who propose policies to be voted on by members. The balanced performance scorecard leverages: • An online database of benchmark information, • A dashboard to help your co-op set goals, measure and systematically report performance, • A mechanism to ‘self-report’ and track key performance. Being a member means you have a voice in co-op business decisions. For a coverage map and complete listing of all Touchstone Energy co-ops by state, visit our Co-op Finder. } color: #fff; } Since our initial survey in 2004, 186 unique cooperatives have participated in the annual assessment of member opinion, and nearly 200,000 member-owner interviews have been conducted to date. } Arms cooperative leaders with proven metrics and data to identify trends in this dynamic industry, embrace change and develop successful strategies for achieving success in the future. © 2020 Dairyland Power Cooperative. Every day. Among other things, support has included training in strategy development and execution best practices. } /*TB MEGA MENU*/ .tb-megamenu.style-green .nav li.dropdown.open > .dropdown-toggle, .tb-megamenu.style-green .nav li.dropdown.open.active > .dropdown-toggle { The Touchstone Energy Advantage. border-bottom: 1px solid #eee; } background-color: #fff; Is there a Touchstone Energy cooperative in my area. More and more cooperatives are now participating in this member-focused research, which has resulted in increased member satisfaction for these cooperatives. margin: 0 auto; Your utility service is not affected by your cooperative’s membership in Touchstone Energy. } } color: #015a9c; Your local Touchstone Energy® Cooperatives are committed to protecting and preserving the environment. Research shows that by embracing objective, metrics-driven data, co-ops significantly improve the success of their strategic initiatives. They ignored the electric needs of the nation’s rural areas for one reason: There was no profit to be made. That’s why Touchstone Energy, in partnership with the Palladium Group, Inc., provides our members with a customized Strategy Execution System (SES) designed specifically for electric co-ops. Touchstone Energy Cooperatives: Provides high standards of service to all members — residential, commercial, industrial and agricultural. figure.image img { Touchstone Energy® Cooperatives is a national brand of more than 700 member-owned electric cooperatives dedicated to serving their members and communities with integrity, accountability, innovation and commitment to community across 46 states. Touchstone Energy exists for the benefit of its members. color: #015a9c; Electric co-ops belong to the members they serve. } Touchstone Energy® Cooperatives offer state-of-the-art technology to better serve members with cutting-edge programs. Learn More Stewardship. All Rights Reserved, Promoting energy efficiency with an online. Download the PDF of each resource to learn more or keep scrolling to hear testimonials of these programs from cooperative members. Today our brand, Touchstone Energy, serves as the national “gold standard” for co-ops, demonstrating excellence in service, community engagement and innovation. How does a Touchstone Energy membership affect my service? background-color: #fff; The driving principle for all cooperatives is, as it always was: to deliver affordable electricity to the entire nation. border-bottom-color: #048759; } Whether it’s the power you depend on every day for your home or business, or the information you need to make decisions about how you power your life, Touchstone Energy cooperatives across the country are here to support you. Touchstone Energy Cooperatives is proud to have helped co-op members pass along both for generations. No. Browse the case studies to see the specific steps and tactics cooperatives have used in each of our Best-In-Class quadrants. They help co-ops forge relationships with business members through educational events, web conferences and ongoing communications. What is the difference between an electric cooperative and other energy providers? } Members first. Corey Betz, Strategic Project Manager, Sunflower Electric Cooperative, provides his top tips for executing strategy at his cooperative. Community-friendly values and the cooperative business model are what make electric co-ops stronger and sets us apart from traditional, investor-owned power companies. text-align: inherit; color: #015a9c; Strong Principles Run Through Every Co-op Line. .tb-megamenu.style-green .nav > li > a:focus, .tb-megamenu.style-green .nav > li > a:hover { As a result, nine out of 10 rural homes were without electric service as late as the mid-1930s. Touchstone Energy® Cooperatives is a national network of electric cooperatives across 46 states that provides resources and leverages partnerships to help member cooperatives and their employees better engage and serve their members. Touchstone Energy Cooperatives is dedicated to service according to its four core values. Whether or not you can choose your energy provider depends on your state laws. They donate time, energy and resources to charities, schools and community events and take a leadership role in community development projects. Can I buy my power from a Touchstone Energy cooperative even though I’m not currently a member of an electric cooperative? This tool serves as a report card from your members so that you can analyze your progress, assess strategic changes and determine the best route for member-owner engagement. They share the same principles because they are locally owned and operated by the very members they serve which means the co-op is looking out for you. .tb-megamenu.style-green .nav > .active > a, .tb-megamenu.style-green .nav > .active > a:hover, .tb-megamenu.style-green .nav > .active > a:focus { Touchstone Energy Cooperatives represents a nationwide alliance of member-owned electric co-ops, including yours. That’s the power of membership. As a not-for-profit business, each electric co-op earns the trust of its members, because it was created to deliver on the promise of providing safe, reliable and affordable electricity to its members – not to generate money for shareholders. background-color: #015a9c; Touchstone Energy is not a government or regulatory agency or entity. Touchstone Energy cooperatives can utilize the stages and processes within SES to enhance their co-op’s ability to increase member satisfaction, create operational efficiency and ultimately achieve break-through performance. $(document).ready(function($){ points higher than IOUs and Muni on the 2019 ACSI. Setting the Standard for Utility Networks. Since 2004, Touchstone Energy Cooperatives has helped fund an annual exploration of member opinions to better understand the actions and messages defining the Cooperative Difference. .parallax-block .region { Below is a list of the Cooperative Performance resources that Touchstone Energy offers. } We are proud to note that year after year, Touchstone Energy cooperatives are among the highest scoring organizations in the energy utility sector. } By providing the resources of the largest national network to local electric co-ops, Touchstone Energy Cooperatives utilizes the cooperative difference to supply reliable, low-cost power to electric co-op member-owners across the country.
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