A new convenience from Boone Electric Cooperative! Elevate Fiber. Follow the instructions to provide a bank account or card information. These enhancements are ways we can provide a higher level of customer satisfaction for you. No. Just fill out this form to get the process started, and we’ll be in touch within 48 hours. Configure alerts so you don't miss a beat. It will allow you to check the accounts to be paid and change the amount for each account by clicking on Other Amount. You can select different information by account, such as partial payment and payment method. Yes! You can also submit one of many predefined messages. What if I want to receive notifications for multiple accounts? SmartHub has several features that make managing your account as easy as possible. On the app:● Log in to your SmartHub account● Select Contact Us● Select your issue or inquiry from the menu● Please provide the information requested● Select Submit. For information on registering for SmartHub, please visit mdtc.net/smarthub. How current is the account information I see in the app or on the web? When a major outage occurs, hundreds of people may be trying to call BEC at once. Please let us know! The free, secure mobile app is available to download and install on mobile devices and tablets. You will receive an email with a temporary password that you can use to log in. Or you may report an outage using your SmartHub Account. By enrolling in Auto Pay, you authorize Silver Star to withdraw funds from your selected account to pay your monthly bill … We offer it for your convenience only. Activate paperless billing on your SmartHub account (web), How to download the SmartHub app and register your account (mobile), Activate paperless billing on your SmartHub account (mobile). The app allows you to find and get directions to our office location using the map feature on your device. Sign up to access our Self-Service site” Enter your account number, last name, and your email to start the registration process. There will not be a rate increase with regard to these changes. See below for frequently asked questions about SmartHub. How do I get the SmartHub app for my phone? For other payment options, please call our office. Use SmartHub to manage all aspects of your Whidbey Telecom account online, on any device. Set-Up SmartHub Use SmartHub to manage all aspects of your Whidbey Telecom account online, on any device. After entering the amounts to be paid, click the Pay Now button. How do I set up stored payment methods, such as a credit card? Auto Pay is a convenient option to pay your bill each month. In the comments section, you can let us know if you saw or heard anything that could help identify the problem. Can I manage and make payments on multiple accounts with SmartHub? Members who participate in paperless billing do not receive a copy of their bill in the mail. Learn how to make your first payment through our SmartHub mobile app. How do I sign up for, update or delete billing, outage, and usage notifications? Locations. Easily contact Whidbey Telecom by email or phone. You can choose to participate in paperless billing, which sends bill statements to the email address on your account. You can also report an issue or outage yourself. You can also report an outage on SmartHub. See below for frequently asked questions about SmartHub. In the app tap the Map and you will see the office location. Do I have to change the way I pay my bill in order to use SmartHub? If you’re making a partial payment, tap the Pay Partial Amount, tap on the account and adjust the Pay Amount. I'm being prompted to sign up for paperless billing when I log in. Quickly view your current account balance and due date, manage recurring payments and modify payment methods. ● Re-register for your online account: We recently had a system upgrade that requires all of our members who have online accounts to register again. The total due of all accounts will be displayed. If you have more than one meter, please choose the "House" option. Tap on the preferred method and follow the instructions. *If you sign up for text message notifications, you will still receive a paper copy of your bill. ©2020 Boone Electric Cooperative. With a SmartHub account, you can report an outage using a computer, phone or tablet. What if I have a question that is not listed here? Pay your bill online today, or create a SmartHub account to set up automatic payments using your credit or debit card. Both the web version and mobile app allow members to securely access their account information, view bills and payment history, make payments, and report outages. Also, if you don't want to create an account, click on SmartHub One-Time Bill Pay found under the My Account link on our website. (Don’t forget to bookmark our new online payment website!). If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in your mail. Can I make a payment on multiple accounts? Can I see them all in the app and on the web? You will receive an email with a temporary password that you can use to log in. The web homepage shows all of your accounts with the amounts due. If you plan to enroll in the Auto Pay Program, you’ll be required to provide a stored payment account to pay your MTC bill. You will need your account number, last name, and the email you registered with us to start the registration process. Will my existing stored credit card and/or checking account information be available in SmartHub. Technical Support 844.386.8744. You can then choose your preference by selecting On or Off for paperless billing, Then, you can select On or Off for paperless billing, Click Manage Contacts to add or change email address and phone numbers, Click on Manage Notifications to update/change SMS and email alerts, Select Text Message and/or E-mail options. If you’re paying the total amount due, tap the Pay button. Continue to SmartHub to access the SmartHub login page. Watch how easy it is to register your SmartHub account through our web portal. Please try to register again. You’ll also be able to see important notices with SmartHub. SmartHub uses the same username and password that you previously used with eBill. © Copyright Whidbey Telecom All Rights Reserved. They also allow you to monitor and manage your usage by use of graphics and usage markers. SmartHub's app is available for Apple and Android devices or you can create an account online. If paying the total amount due, tap the Pay button. Yes. Do I have to sign up or re-register for it? The next time you need to pay your bill, it will only take a couple of clicks. With the web version you can register to receive notifications about your account, such as bill availability and past due dates. You can also make a payment to a single account or partial payments to all accounts by clicking on the Billing & Payments button. Call our 24/7 repair line at 309-776-3214 for help right away! If you choose to store your login information, any person who has access to your mobile device can access your account. If paying a partial payment, tap Pay Partial Amount, tap on the account and adjust the Pay Amount. Conveniently monitor news that may affect your service such as rate changes, outage information and upcoming events. All critical information is encrypted in every transaction run and no personal information is stored on your mobile device. No. This is your opportunity to give features like paperless billing and Auto Pay a try! You’ll be able to see your current bill, along with bills from the previous month or even the previous seasons, if you want to compare costs. You will need your account number, and last name or business name to start the payment process. In the App Store and Google Play, search for SmartHub (not case sensitive, but must be all one word). Manage your account on the go from anywhere at any time! If you have already registered via the web portal, you will be able to log into the app immediately. You will receive another temporary password, and you can try again. If you do receive such communication from someone claiming to be a McDonough Telephone Employee and believe that their call is a scam, please report it to us by calling our office at 309-776-3211. The web version has a profile page available for you to maintain your personal information, password, security pass phrase and stored payment methods. Once you have your text and/or email addresses set up, do the following: Auto Pay is a convenient option to pay your bill each month. Make a Mobile Payment (Mobile) – coming soon! The total due of all accounts shows and below it you can select different information by account, such as partial payment option, billing history and payment history. How do I set up my mobile and email for notifications? Should I expect a rate increase now? On the app, select the Pay My Bill icon. Why did you make all these changes? Call our office to discuss payment options: 309-776-3211. Make a payment now or schedule it for a future date. You will not see or have access to any of your account information. Whether through the web, or your smartphone or tablet (Android or iOS), you’ll be able to pay your bill, contact customer service and get the latest news. You can take advantage of all of the features of SmartHub and continue to pay your bill as you currently do. The website has additional functionality that allows you to manage notifications, update their stored payment methods, and change their personal information. Watch how easy it is to download our app and register your SmartHub account. Does this form mean you’re required to purchase our services? Reporting a service issue is a snap with the SmartHub mobile app. Go to SmartHub Once you log in to SmartHub with this temporary password, you will be prompted to change your password. Sign up to access our Self Service site” on the login page for SmartHub.● Residential members will need to have their account number on hand before starting this process.● Commercial members will need to have the tax ID number for their business.After clicking on the “New User” button, type your billing account number, last name or business and email address in the requested fields.Follow the steps to set up your online account. Make payments, report service interruptions, monitor usage, and save the planet. You’ll be able to select how you want to be notified about your bill, including email and text messaging. You can take advantage of all of the features of SmartHub - such as checking the outage map, reporting an outage, monitoring your energy usage - and continue to pay your bill as you currently do. You can take advantage of all the features of SmartHub or you can continue to pay your bill as you currently do. Yes. Getting started with SmartHub is as easy as 1-2-3! To register, click here and enter your new account number, the name on the account and an email address. Make a one-time payment without setting-up SmartHub. The web version is internet accessible from your Mac or PC. Select which type of card or bank account information you will provide. If you did not previously use eBill, you can sign up for SmartHub by clicking here. If you haven’t registered yet, follow the instructions below. Downloads:● Where to find your account number on your bill (pdf). Whether through the web, or your smartphone or tablet (Android or iOS), you’ll be able to pay your bill, contact customer service and get the latest news. Now you can manage your account like never before! No. Do I have to use SmartHub to pay my bill? On the app, select Pay My Bill icon. You can save bank account and/or credit/debit card information for future bill payments. Enroll in paperless billing To login or sign up for SmartHub, click below. To register, click here and enter your account number, the name on the account and an email address. Mobile devices do offer you the ability to store your login information for apps installed on the device.
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