Management for the most part is very controlling and demanding. I worked at Sutherland full-time for less than a year, Remote location so we could work through pandemic, Customers can get very angry regarding topics being discussed, many accounts to work for, WAH option, OT at times, Relatively low stress environment working phones, The ridiculous amount of unnecessary micromanagement that the management did, Upward mobility and many opportunities to try new positions, We are Sutherland At Sutherland, we help strengthen our client’s brands by improving how they work. We were rushed onto the phones after 5 days, assured we would not be held to any metrics, and told we should just do our best. Salary information comes from 63 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. There is a lot of development and training for current employees so they can grow with a growing company like Sutherland. I love excitement so the people there and the music whole working as a plus. The average Sutherland salary ranges from approximately $24,373 per year for Claims Specialist to $71,375 per year for Senior Underwriter. I have been working at Sutherland full-time for more than a year. What tips or advice would you give to someone interviewing at Sutherland? Browse all Sutherland salaries by category. Airbnb Customer Service Advisor - Work from Home. Fun. Everchanging environment, short notice for changes and others matters, projects of last minute, low room for advance, low wages. I enjoyed my time with Sutherland with no regrets. Work environment is very fun and pleasant however aside from all gossip. Glassdoor will not work properly unless browser cookie support is enabled. A free inside look at Sutherland salary trends based on 1,149 salaries wages for 467 jobs at Sutherland. I have been working at Sutherland full-time for less than a year, continuous engagement with their employees. Please note that all salary figures are approximations based upon third party submissions to Indeed. Are you sure you want to remove this review from being featured for targeted profile? outsource call center so clients have the ability to pull contract at any time, could leave employees in compromising position, Mortgage leadership is helping and open to new ideas to help the company grow as a hold. Management for the most part is very controlling and demanding. Pay was okay enuh. What people say about working at Sutherland, Was good in previous position, but changed when i moved to something else. Average Sutherland hourly pay ranges from approximately $12.63 per hour for Claims Specialist to $17.30 per hour for Insurance Advisor. Great place to work and start your career. I hit bonus mostly every month but dealing with the managers and the ones keeping you on your toes for time wasn’t worth it. I learned so much working there. Can I use my laptop for work at home CSR position. Every work experience is unique. Good luck if your going into this. The average Sutherland salary ranges from approximately $36,000 per year for Customer Service Representative to $70,471 per year for Senior Underwriter. ". Few people think they are paid fairly at Sutherland, Get weekly updates, new jobs, and reviews. Salary information comes from 1,292 data points collected directly from employees, users, and past and … Here’s Exactly What to Write to Get Top Dollar, Consultant - Customer Service Interviews, How To Follow Up After an Interview (With Templates! Salary information comes from 196 data points collected directly from employees, users, and past and … 3,785 Sutherland reviews. Environment was friendly and fun.lots of support. Southland is okay for the people who enjoy call center jobs. Benefits information is taken from job posted on Indeed. ), 7 of the Best Situational Interview Questions. Forever grateful to be out! Average Sutherland hourly pay ranges from approximately $12.06 per hour for Claims Specialist to $17.30 per hour for Insurance Advisor. My experience was pretty good with the company. I enjoy going to work each day. Benefit package could be a bit more wealthy. It’s a diverse company that treat employees with respect and open minded. The compensation was about 12.00 an hour. Between modules not loading, terrible time management from higher ups, and just totally incompetent trainers, the training classes were a joke. Does Sutherland check previous employment as part of the background check? Women rate the female-friendliness of their workplaces on. They immediately began drilling us on handle time and other metrics. Forget about advancement and or posible raise. Claimed Profile. Plenty of things to learn and a very supportive environment encouraging you learn something and move ahead in your career. The company cares. I enjoyed my tenure with this company because of the diverse environment and how each culture worked together for one goal amd purpose. Are you sure you want to replace it? How to Answer: What Are Your Strengths and Weaknesses? instructors are nice enough but they don't have the equipment ready or able for you to work on in the classroom so you really are thrown out to the wolves. They recognize achievements, send out thank you notes, provide incentives etc. Tell us about you and get an estimated calculation of how much you should be earning and insight into your career options. Healthcare prices and advancements within, Training is unorganized and repetitious. In the end my title says it all. What tips or advice would you give to someone interviewing at Sutherland? But personally I can't take the lies and over work that they do to their employees. Let people know your thoughts on previous employers. Always someone to talk with, Was good in previous position, but changed when i moved to something else, Work staff very friendly but management is controlling and demanding. Each campaign has its own challenges, but everything is what you choose to make of it. Then when we were sent back to training, after being on phones for 6 weeks, we were told that we would only receive 3 weeks training instead of the promised 6. Sutherland provides in-house training, licensing assistance and superior management support. What is the interview process like at Sutherland? Compensation is fair - top front line agents can end up with $1500 in monthly bonuses; average agent that shows up for work receives between $400-800 in bonuses. The pay and benefits are a joke, Read more Sutherland reviews about Pay & Benefits. Company is a BPO that services multiple Fortune 100 companies - many opportunities to change campaigns; management on some campaigns struggles with agent development. Can I use my laptop for work at home CSR position. They are great at recognizing that their product is their people. What is the work environment and culture like at Sutherland? they sent us home to work & after a day of working from home the client pulled the contract. Your response will be removed from the review – this cannot be undone. Some of their clients have ongoing tool issues that interfere with the agents' ability to meet QA standards. Sutherland is ran like a well oiled machine. 8 Questions You Should Absolutely Ask An Interviewer, "If you are looking for an opportunity to start from the ground up and move up in ranks and fairly quickly. Glassdoor has 3,908 Sutherland reviews submitted anonymously by Sutherland employees. Nothing we are told ever sticks and I have zero confidence or trust in anything we are told at this point. Just that the late shift did kinda too draining. Human Resources Generalist & Payroll Specialist, Productive indeed. Add your rating. That didn’t happen to me but that happens every other month in that building. We rethink the process and work... – More. What type of drug test does Sutherland Global do for employment. If I didn't need the paycheck, I'd leave this mess behind in a heartbeat. Copyright © 2008–2020, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. 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Salaries posted anonymously by Sutherland employees. Promotion from within is a regular occurrence and there are many opportunities to build your career. How did you get your first interview at Sutherland? Equipment is poor. Management training provided and competitive benefits. Ask a question about working or interviewing at Sutherland. They work long hours. How much does Sutherland - Insurance in the United States pay? If you get a panic attack or anything all they do is escort you out of the building and don’t come back the next day because that’s out the window. Learn how to enable cookies. Low Pay..no match 401..no lunch or snacks..no company events. How has this company responded to COVID‑19? What is the work environment and culture like at Sutherland? 55%. Add a Salary. How often are you paid; weekly or bi-weekly? Fairly good pay; lenient attendance policy. I worked for several different clients/programs while there and really learned a lot about different industries. They recognize that their commodity is their people. "Good work environment, friendly management" (in 218 reviews), "Some travel and work from home opportunities" (in 170 reviews), "Most of the shifts are night shifts" (in 109 reviews), "This is horribly low pay compared to any other call center job" (in 69 reviews), I have been working at Sutherland full-time for more than 5 years. The work wasn't clear, we were given unrealistic goals such a joting ... Work staff very friendly but management is controlling and demanding, Work environment is very fun and pleasant however aside from all gossip. Based on 186,479 ratings. 55% think they are paid fairly. There are opportunities, and they will invest the time and energy in you if you give the same in return. Minimum wage may differ by jurisdiction and you should consult the employer for actual salary figures. What is the interview process like at Sutherland? Our community is ready to answer. They have alright benefits though. Salary satisfaction. company didn't have a good response to the covid pandemic. This isn't the job for you if you have high stress. The information provided is from their perspective. Sutherland selected this as a representative review. Forget about advancement and or posible raise. 2,826 reviews from Sutherland employees about Sutherland culture, salaries, benefits, work-life balance, management, job security, and more. training is horrible and then throw you to the wolves and take calls to troubleshoot stuff that you should not be doing. They promise 6 weeks of training. Read employee reviews and ratings on Glassdoor to decide if Sutherland is right for you. The average Sutherland salary ranges from approximately $19,657 per year for Billing Specialist to $56,961 per year for Customer Service/Sales Representative. Your trust is our top concern, so companies can't alter or remove reviews.
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